Guarantee

Terms and Conditions

Frame, Upholstery and Craftmanship guaranteed for 7 years

Hydraulic Gas Struts are guaranteed for 2 years

Electrics are guaranteed for 5 years

Fabrics guaranteed for 12 months

 

Guarantee T&Cs

Please note:

This guarantee is a back to base guarantee and we are not obliged to repair or replace our product in the end user’s premises. 

This guarantee is valid from date of delivery to our customer’s address and we reserve right at our discretion to repair or replace any parts that are faulty subject to the following conditions;

 

  • The product has only being used for domestic use 

 

  • The original proof of purchase can be provided

 

  • The product has remained with the original owner and has not been resold or gifted

 

  • The product has been used in accordance with the care and safety guidelines outlined in this document

 

  • The product has not been modified or attempted to be repaired by any person not authorised by Furmanac

 

Making a Claim

 

The Contract of Sale exists between you and the retailer. Consequently, if you have any concerns, please contact your retailer in the first instance, giving proof of purchase and outlining the nature of your query. If the warranty conditions have been satisfied, the retailer will then liaise with Furmanac on your behalf. Any replacement, repair or refund during this period can only be obtained from your retailer under their terms and conditions of sale.

 

  • For electrical manufacturing faults within 7 years, Furmanac will provide replacement parts to the retailer in to be able to repair the bed. For other manufacturing faults within 7 years, we will discuss with the retailer whether a repair by a Furmanac technician or replacement will be offered. Whether your Furmanac bed is repaired or replaced will be at our sole discretion.

 

  • If you find that the retailer you purchased your bed from is no longer in business then please call 08727290001. Please have details regarding date of purchase, product name and size along with details of the retailer prior